FAQ

Welcome to our FAQ. Here you will find the most frequently asked questions and answers. Is your answer and / or question not listed? Please feel free to contact us.

About Thunderplugs

  • Foam earplugs aren’t durable, aren’t as comfortable to wear, and Music as well as conversations end up sounding muffled. In contrast, Thunderplugs earplugs maintain the sound quality and are pleasant to wear.

  • Never take the earplugs out when in a noisy environment. Never remove the filters from the earplugs.

  • You can gently rinse the earplugs in lukewarm water. You don’t have to remove the filters.

  • Filtering out too little sound can lead to permanent hearing damage. This can leave you with a constant ringing in your ear. Filtering too much sound can lead to a “cotton effect”, which can leave you feeling too isolated. Among others, this can lead to nausea or dizziness. Good insulation is therefore very important

  • With this certificate, we confirm that our earplugs meet all quality and safety requirements defined by the EU and the US

  • The regular Thunderplugs contain 1 filter. The Thunderplugs Propack contains two different filters: one with 26 dB and one with 19 dB. These are interchangeable. The filters are not sold separately.

  • Our earplugs are sold on this website, at various festivals and in all places listed under “Locations” on our homepage.

  • Take an earplug with your index finger and your thumb. Slightly raise the top of your auricle, and gently insert the earplug into your ear with a rotating motion until it fits nicely.

Machine & Festivals

  • Yes, off course! Call us on 020 2170178 or email us on info@thunderplugs.com (or have a look on our 'collaborate' page.

  • Call us on 020 2170178 or email us on info@thunderplugs.com.

Ordering

  • You can pay with iDEAL, PayPal and credit card in our webshop.

Shipping

  • Yes, you pay regular shipping costs for the shipment of a package, namely €3,63.

  • It takes two working days within the Netherlands. Outside of the Netherlands, this is a bit harder to say.

  • Yes, if you don’t order more than 3 sets of earplugs an order. We’ll send your order in a box if you order more than 3 sets.

Complaints

  • Please contact us through the contactform. Clearly state your name and order number so we can help you as swiftly as possible.

  • Please contact us through the contactform. Clearly state your name and order number so we can help you as swiftly as possible.

  • You can not return the product, this because of hygiene reasons.

 

BANANAZ

Overhoeksplein 23G
1031 KS Amsterdam
The Netherlands

info@itsbananaz.com

Call +31 (0)20 217 01 78


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